COMPLAINT FOR NO MONEY RECEIVED

This is the second complaint I have had to write with regards to Direct Axis. I app**** for a loan-and when the money had not benn receoved I queried it with the customer care. On the 17th of Novemeber it was confirmed by the manager at DIrectAxis that the loan money had been deposited into another account. NOT MY ACCOUNT-I have never received the money. THat day the loan was cancelled-If they can deposit money into an incorrect account numbe after receiving all of my banking document etc-what else are they capable of.

I receive up to ten missed calls a day-and when I do answer I again am informed my account is in arrears. DO they not look under the history and emails and complaints.

I was told last week that this would all be sorted and i would have feedback on the outcome-Emails again have been sent, Proof of bank statement to prove that no money was ever received. Explained they must go listen to all the recording-AND STILL NOTHING! Only harrasment.