AE
Alan E
1 reviews | Active since Aug 2013
11 Aug 2020, 12:16
Complaint DirectAxis
I have a query about a paid up complaint, still on Compuscan. I have been informed that my account has been reworked, and that DirectAxis awe me money. I'm told a manager needs to authorize payment. This is not been done. You get told someone from management with phone you, again not done. Why can I just not get my payments processed, why make a person wait. Email lately go unanswered. I feel sorry for the people who deal with the customers, they are been let down by management. They have to take the flack from the customers.
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DirectAxis's replyOfficial
11 Aug 2020, 16:45Hello Alan, We’ve received your review. We have passed on your initial request to our Customer Relationship Management team and they are currently liaising directly with all the bureaus. We'll update you as soon as we are able to. Team DirectAxis
Best regards,
DirectAxis's reply11 Aug 2020, 16:45
Official
Hello Alan, We’ve received your review. We have passed on your initial request to our Customer Relationship Management team and they are currently liaising directly with all the bureaus. We'll update you as soon as we are able to. Team DirectAxis
Best regards,