Complaint -Direct Axis

I repaid my direct axis loan (Sanlam Personal Loan) in September 2020. I ceded an existing Sanlam policy of mine as collateral. Recently i noticed that the cession was still registered and sent a letter to Sanlam to cancel the cession and was told that they require a letter from Sanlam loans to do this. I have been calling the Direct axis call centre on ********** and this has not been resolved. i have spoken to numerous consultants over the past month and this still has not been finalised. Please I need this finalised because it has serious repucussions at time of payment.

This was my original complaint.

Today I received a letter from Sanlam Personal loans confirming that the loan was repaid. To my amazement a letter I received on 9 October 2020 confirmed that the loan was repaid on 30 September 2020, today's letter confirms that the loan was repaid on 15 October 2020.

Be that as it may, this was not what I requested.

I need Sanlam Personal loans to send a letter to Sanlam Insurance Company to cancel the cession that they registered over my personal Sanlam policy.

All this confusion could have been resolved if someone called me to find out what the problem was.

To date no one has called.

Trust the above explains what is required.