Complaint

After numerous emails sent to them regarding my refund, i have not yet been contacted yet and I settled my loan with them on the 12 April 20201, without requesting a correct settlement amount, The institution that helped me with the settlement sent the balance they picked up on their side so they paid the amount and advised me to call direct axis for the correct settlement amount after they already settled my loan with them, i believe they supposed to give me discount when i settle my loan and my refund, you hold for more than 30 min then calls drop and you need to call again still no one attends your call, i need my refund and my discount because i did not pay the loan over the term we have agreed upon, they went ahead and deduct the premium after i already paid up my loan, i am not sure ho many emails i have sent to them let alone the one that was sent by sanlam insurance in east london please do call me urgently on *** and i want to speak isixhosa only