Communications with Directaxis is poor and is hopeless to a deaf person

Pathetic! Directaxis does not think of people with deafness. I wanted a settlement quote and i was informed to call Directaxis by phone to ask for a settlement quote. But i cannot hear and i cannot get through to DirectAxis. I managed to find an email and sent to them. Then i recieved an email saying i am to wait for about 2 days for a consultant to phone me. i m sure i received few phone calls but i cannot chat with them due to my deafness. Huh!! Cant they show an email addres for us to get their attention so i can get my settlement quote! Bad! Idiots! uncaring! useless! Barbarians! Nethendal staff!