Communication channels are none existant

Words cannot begin to describe how dissatisfied i am with DirectAxis and your service providers "IUA", I have been trying to get hold of you for the past 3 weeks via email, phone and social media but i am not getting any response or feedback. One of the reasons i am calling you is because of the insurance underwriters you are using called IUA those people are in the pits as far as insurance and customer service is concerned and they definitely pulled you down with them coz your customer service has been none existant because i have been trying to call to get clarity on my loan debit order because my bank insurance has paid the installment and you still debited my account. I logged a claim with that ****ashop called IUA and dealing with them is worse painful that pulling a tooth. They have the worst delay tactics and i wanted u to move my cover to another underwriters because i am fed up with dealing with those bunch of losers and take this review as my last resort of trying to reach out to you because if i dont get satisfactory response then i am taking the matter to Consumer Protection.

TO NEW CLIENTS PLEASE PLEASE ONLY USE DIRECT AXIS AS A LAST OPTION AND IF YOU DECIDE TO GO WITH THEM TELL THEM TO UNDERWRITE YOU WITH ANYONE EXCEPT "IUA"