Communication

<p>I app**** for a loan which was approved and paid into my account on 04 July 2017. At the time of the loan being approved, I was promise by the agent that I will receive my contract within 24 to 48 hours via e-mail. I haven't received it up to this day i.e. 24 July 2017. I have contacted their call centre on numerous occasion and always I get the same promised which never materialised i.e. contrat will be received within 24 to 48 hours. On 21 July 2017, I spoke to their call centre agent named Xolani who advised that my correspondence method was Post instead of E-mail. He told me that he has changed to e-mail but still no cotract has been received form them. All I need is the copy of the contract sent to me. They have verified my e-mail address on all occasion when I am in cotact with them which appears to be correct. I went to an extent of giving them an altarnative e-mail address which never materialised. If their e-mail system is not working, I am more than willing to pay for the contract to be courried to me. Frustrated Customer. Contactable on ********** Itumeleng L Thabeng.</p>