AvdM
Anno van der Meulen
1 reviews | Active since Nov 2013
01 Sept 2021, 15:36
Collections department
I got a call as well as email from Direct Axis that my account is in credit, and Direct Axis refunded me with R399,06. Today i got a call from David at collections department that my account is in arrears! Can you believe it???? How can a company refund me money by themselves, and call me weeks later to say that i am in arrears?? What a stupid company that do a refund, and now want an installment again??? I sent 2 emails to Direct Axis regarding the refund, but NO RESPONSE up to date!!! People, beware of taking out a loan from Direct Axis. Endless problems with them!!!
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DirectAxis's replyOfficial
01 Sept 2021, 16:54Hello Anno,
Thanks for reaching out to us.
We apologise for the inconvenience this has caused. We understand your frustration and are here to assist.
We have escalated this matter to our Collections Department, a consultant will be in touch with you within 24-48 hours.
Team DirectAxis
DirectAxis's reply01 Sept 2021, 16:54
Official
Hello Anno,
Thanks for reaching out to us.
We apologise for the inconvenience this has caused. We understand your frustration and are here to assist.
We have escalated this matter to our Collections Department, a consultant will be in touch with you within 24-48 hours.
Team DirectAxis