MF
Martin F
1 reviews | Active since Feb 2020
24 Dec 2021, 22:36
CLUELESS *********** STAFF.
After 10 days and countless calls I made I am still no further with DIERCT AXIS than when I started with them. Their what I call a normal call center consultant has not got clue as to what is going on in their department/s. They not even linked to what the finance department has on their record as a consultant told me herself and she's a normal call center consultant.
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Replies (3)
DirectAxis's replyOfficial
28 Dec 2021, 08:30Hello Martin,
Thanks for reaching out to us.
We apologise for your experience and the inconvenience caused. We understand your frustration and are here to assist.
We have escalated your feedback to our Accounts Team for assistance.
Team DirectAxis
Thanks for reaching out to us.
We apologise for your experience and the inconvenience caused. We understand your frustration and are here to assist.
We have escalated your feedback to our Accounts Team for assistance.
Team DirectAxis
DirectAxis's reply28 Dec 2021, 08:30
Official
Hello Martin,
Thanks for reaching out to us.
We apologise for your experience and the inconvenience caused. We understand your frustration and are here to assist.
We have escalated your feedback to our Accounts Team for assistance.
Team DirectAxis
Thanks for reaching out to us.
We apologise for your experience and the inconvenience caused. We understand your frustration and are here to assist.
We have escalated your feedback to our Accounts Team for assistance.
Team DirectAxis
MF
Martin F's updateReviewer Update
28 Dec 2021, 09:36Wasted effort to escalate IT YOUR HEAD OF CUSTOMER SERVICE NOW KNOWS ABOUT THIS, AS DOES YOU PEOPLE'S CEO. WHAT'S BEEN DONE SHOULD NORTHAVE BEEN DONE TO START WITH.
NEXT IS THE CEO OF FIRST RAND BANK LIMITED.
NEXT IS THE CEO OF FIRST RAND BANK LIMITED.
MF
Martin F's update28 Dec 2021, 09:36
Reviewer Update
Wasted effort to escalate IT YOUR HEAD OF CUSTOMER SERVICE NOW KNOWS ABOUT THIS, AS DOES YOU PEOPLE'S CEO. WHAT'S BEEN DONE SHOULD NORTHAVE BEEN DONE TO START WITH.
NEXT IS THE CEO OF FIRST RAND BANK LIMITED.
NEXT IS THE CEO OF FIRST RAND BANK LIMITED.
MF
Martin F's updateReviewer Update
28 Dec 2021, 10:54Why do I as the customer have to run after direct axis to do their jobs. You people think I got time to waste on You lot? You don't even return calls and your operators know nothing about phone etiquette. Your system is disfunctional at best. What is wrong with being transferred and then the call being dropped?
MF
Martin F's update28 Dec 2021, 10:54
Reviewer Update
Why do I as the customer have to run after direct axis to do their jobs. You people think I got time to waste on You lot? You don't even return calls and your operators know nothing about phone etiquette. Your system is disfunctional at best. What is wrong with being transferred and then the call being dropped?