Clueless customercare . Don't ever take a loan from them! Pay back my R 2629.05 you stole!

A direct Axis loan has been settled on the 27/11/2024 via a consolidation loan via FNB, By my understanding the owner of FNB is the owner of Directaxis as the customer care emails has FNB's fine print on the emails receipts. A debit order ran from Directaxis on the 30th that should not have happened.

Now they want me to provide POP for a loan that was settled by the parent company FNB. I did not settle the loan FNB did, can the humans not comprehend that.

Morale of the story don't take a loan from DirecrtAxis, They take your monies and customer care is clueless in understanding what is happening. PAYBACK THE MONEY!