LM
Lutendo M
1 reviews | Active since Dec 2015
14 Jun 2023, 12:55
Closure of account
I requested settlement account and got it and have settled my account and further requested closure of account and nothing has been provided to date. I've called, e mailed and exhausted all avenues, and nothing has been done. Although i paid my account in full. I see its showing that its accumulating interest.
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DirectAxis's replyOfficial
14 Jun 2023, 13:37Hello Lutendo,
Thanks for reaching out to us.
We apologise for the inconvenience caused in the process of getting your account closed. We understand your frustration and are here to assist.
We have escalated the matter to our Accounts Support Team and will reach out to you as soon as we’ve gathered more information.
Team DirectAxis
Thanks for reaching out to us.
We apologise for the inconvenience caused in the process of getting your account closed. We understand your frustration and are here to assist.
We have escalated the matter to our Accounts Support Team and will reach out to you as soon as we’ve gathered more information.
Team DirectAxis
DirectAxis's reply14 Jun 2023, 13:37
Official
Hello Lutendo,
Thanks for reaching out to us.
We apologise for the inconvenience caused in the process of getting your account closed. We understand your frustration and are here to assist.
We have escalated the matter to our Accounts Support Team and will reach out to you as soon as we’ve gathered more information.
Team DirectAxis
Thanks for reaching out to us.
We apologise for the inconvenience caused in the process of getting your account closed. We understand your frustration and are here to assist.
We have escalated the matter to our Accounts Support Team and will reach out to you as soon as we’ve gathered more information.
Team DirectAxis