Close to R200 wasted trying to get an answer from your Inefficient Call Centre

Direct axis facilitates applications for wesbank loans .. All ads for the loans promise fast easy and efficient processing ...

My experience has not been fast easy or efficient ... I app**** Thursday 21st Sept , upon completing the application over the phone i was advised by the agent that she'd send me the details of where i can send my supporting documents ... this didn't happen i had to call the following day .... I provided my employer's HR details ..... and *I* had to follow up on why confirming my employment was taking long ...i provided company name , a landline and email .... good service would be to utilise all available info to get the info you need in a speedy manner for your customer (me) .... the call centre was content to wait and not follow up on why confirmation was not forthcoming - this is despite multiple calls from me and multiple trips by me to my hr where in i confirmed that they had not received any email enquiries about my employment from DAxis/Wesbank .... Yesterday i resorted to getting the letter of employment myself ( not standard practice) and forwarding it to **********

This morning when i call to confirm if this will suffice i am either put on hold for twelve minutes or when i do get thru I keep being told that someone (ELSE) is working on my application and will be in touch ...

but i'm not holding my breath ... the processing times from this ********** 550 call centre have been atrocious