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Phumzile M
1 reviews | Active since Dec 2011
19 Nov 2015, 06:57
Close off account
Hi,<br> <br> I would like to know how long it takes for Direct Axis to close-off the account and provide a paid up letter once the account is settled.<br> <br> I made payment on the 10 November and even today on my FNB account I see the balance and the amount that I was quoted and paid is also showing on my account. I hope my account will not be debited tomorrow because I will not take this lying down.
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DirectAxis's replyOfficial
19 Nov 2015, 07:34Hello Phumzile ,
Thank you for bringing this to our attention. We have escalated the matter to a consultant who will be in touch with you shortly.
Kind regards,
Direct Axis Customer Relationship Management Team
Thank you for bringing this to our attention. We have escalated the matter to a consultant who will be in touch with you shortly.
Kind regards,
Direct Axis Customer Relationship Management Team
Best regards,
DirectAxis's reply19 Nov 2015, 07:34
Official
Hello Phumzile ,
Thank you for bringing this to our attention. We have escalated the matter to a consultant who will be in touch with you shortly.
Kind regards,
Direct Axis Customer Relationship Management Team
Thank you for bringing this to our attention. We have escalated the matter to a consultant who will be in touch with you shortly.
Kind regards,
Direct Axis Customer Relationship Management Team
Best regards,