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1 reviews | Active since Oct 2016

20 Nov 2020, 14:31

Close my account i have settled as per the settlement quote.

Good day,

I settled my direct axis account as per the settlement quote in the specified time and direct axis is still keeping my account open and debiting my account.

I called them to request a settlement quote on the 21/09/2020 i advised them that this account was supposed to be settled the month prior as i had a third party settle on my behalf and was under the impression it had been settled only to find out they missed my settlement. Long story short i reversed my debit order for the 18/09/2020 as i thought it had been settled. when i requested the new settlement quote on the 21/01/2020 i advised the consultant that i had reversed the last debit order and i want that installment to be included in this quote so that i may get this settled and close my account. the new settlement quote was received and settled now they are telling me i need to pay that last installment for their mess.

this was a consolidation and this account being closed was part of the agreement Direct axis is causing damages to my name for their mistakes.

I don't see how this falls inline with treating customers fairly i settled as per the quote and would like my account closed.

0
Replies (4)
DirectAxis
DirectAxis's reply20 Nov 2020, 16:58
Official
Hello Jonathan,  Thanks for reaching out to us.  We apologise for the inconvenience we may have caused, we understand your frustration.  Our Support Team has confirmed that they have been in contact with you and advised that  you are liable for the payment as the debit order was in the pipeline. They are looking into the matter and will reach out to you as soon as they have reached a conclusion.  We will keep you in the loop until everything is sorted. Team DirectAxis 
's update26 Nov 2020, 11:22
Reviewer Update
So still no response from direct Axis yet they still happy to add interest to my loan can someone please get this sorted I don't believe I owe you a cent I settled per your settlement quote and advised that I reversed the previous debit order prior to requesting settlement quote. How do I escalate this it's not in line with treating customers fairly at all.
's update30 Nov 2020, 12:34
Reviewer Update
Still no response from direct Axis.
's update06 Dec 2020, 10:53
Reviewer Update
Still no response how do I get this matter resolved.