VA
Vinolia A
1 reviews | Active since Mar 2022
06 Apr 2022, 07:25
Close account
I settled my loan account requested for them to close account, account has been paid up however has not been closed now aacount is accumulating interest even after I sent the proof of payment requesting for account to be closed on the 18 March 2022 already
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DirectAxis's replyOfficial
06 Apr 2022, 08:39 Hello Vinolia, Thanks for reaching out to us. We apologise for the inconvenience caused in the process of getting your account closed. We understand your frustration and are here to assist. We have escalated the matter to our Accounts Support Team and will reach out to you as soon as we’ve gathered more information. Team DirectAxis
DirectAxis's reply06 Apr 2022, 08:39
Official
Hello Vinolia, Thanks for reaching out to us. We apologise for the inconvenience caused in the process of getting your account closed. We understand your frustration and are here to assist. We have escalated the matter to our Accounts Support Team and will reach out to you as soon as we’ve gathered more information. Team DirectAxis