CLIENTS BEING PREJUDICED

<p>I am a client of DirectAxis.</p> <p> </p> <p>A double premium has been debited from my account. When I phoned to query same I was told it would take 10 days to resolve the problem. I am banking with FNB and I dont see why there is susch a time delay. The premium has been deducted erroneously and therfore the mistake should be rectified immediately.</p> <p> </p> <p>I am single parent and each cent on my budget is needed to provide for my children.</p> <p> </p> <p>I contacted the FAIS Ombudsmans who sent me a complaints form. </p> <p> </p> <p>I contacted Direct Axis to obtain their physical address and the FSP reg number. I was placed on hold indefenitely and subsequently terminated the call.</p> <p> </p> <p>The appalling service has lead to emotial distress and has financial implications on me as a person. I have had returned debit orders which I incurred cost for. I have wasted time and money on cell phone costs during which i had to listen to music.</p> <p> </p> <p>Should I not receive a favourable response from DirectAxis before close of business even date I will proceed to lodge a complaint withe the FAIS ombudsman.</p> <p> </p> <p>This is the worst customer service I have received in a long time.</p>