FF
Frans F
1 reviews | Active since Oct 2020
13 Oct 2020, 13:42
Client service very bad!
They call you everyday for a few rands behind, when you ask for a settlement letter they promise to send it, but never do. You hold on for hours on the call centre line, twice now and still more than 24 hours later, nothing. But you have to listen to them telling you over and over again the letter is only valid for 5 days!
Helpful (0)
Replies (4)0
Replies (4)
DirectAxis's replyOfficial
13 Oct 2020, 14:47Hello Frans,
Thanks for reaching out to us.
We are sorry to hear you feel that way, please accept our humble apologies for any inconvenience caused. We care about our customers and always try to assist them quickly and efficiently.
We have escalated the matter to our support team.
A consultant will contact you to resolve your query.
Team DirectAxis
Thanks for reaching out to us.
We are sorry to hear you feel that way, please accept our humble apologies for any inconvenience caused. We care about our customers and always try to assist them quickly and efficiently.
We have escalated the matter to our support team.
A consultant will contact you to resolve your query.
Team DirectAxis
Best regards,
DirectAxis's reply13 Oct 2020, 14:47
Official
Hello Frans,
Thanks for reaching out to us.
We are sorry to hear you feel that way, please accept our humble apologies for any inconvenience caused. We care about our customers and always try to assist them quickly and efficiently.
We have escalated the matter to our support team.
A consultant will contact you to resolve your query.
Team DirectAxis
Thanks for reaching out to us.
We are sorry to hear you feel that way, please accept our humble apologies for any inconvenience caused. We care about our customers and always try to assist them quickly and efficiently.
We have escalated the matter to our support team.
A consultant will contact you to resolve your query.
Team DirectAxis
Best regards,
DirectAxis's replyOfficial
13 Oct 2020, 14:51Hello Frans,
Can you please tell us which email address and telephone number you have been using when trying to reach us?
Team DirectAxis
Can you please tell us which email address and telephone number you have been using when trying to reach us?
Team DirectAxis
Best regards,
DirectAxis's reply13 Oct 2020, 14:51
Official
Hello Frans,
Can you please tell us which email address and telephone number you have been using when trying to reach us?
Team DirectAxis
Can you please tell us which email address and telephone number you have been using when trying to reach us?
Team DirectAxis
Best regards,
FF
Frans F's updateReviewer Update
13 Oct 2020, 17:31*** twice
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FF
Frans F's update13 Oct 2020, 17:31
Reviewer Update
*** twice
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DirectAxis's replyOfficial
19 Oct 2020, 11:06Hello Frans,
We are able to confirm that one of our team leaders has resolved your query. We have received your settlement amount and your account has been successfully logged for closure.
Account closure takes us up to 10 business days but should the account close before the 10 working days we will keep you in the loop and email you the paid up letter.
Team DirectAxis.
We are able to confirm that one of our team leaders has resolved your query. We have received your settlement amount and your account has been successfully logged for closure.
Account closure takes us up to 10 business days but should the account close before the 10 working days we will keep you in the loop and email you the paid up letter.
Team DirectAxis.
Best regards,
DirectAxis's reply19 Oct 2020, 11:06
Official
Hello Frans,
We are able to confirm that one of our team leaders has resolved your query. We have received your settlement amount and your account has been successfully logged for closure.
Account closure takes us up to 10 business days but should the account close before the 10 working days we will keep you in the loop and email you the paid up letter.
Team DirectAxis.
We are able to confirm that one of our team leaders has resolved your query. We have received your settlement amount and your account has been successfully logged for closure.
Account closure takes us up to 10 business days but should the account close before the 10 working days we will keep you in the loop and email you the paid up letter.
Team DirectAxis.
Best regards,