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Theresa Hylla Magdalena Kruger

1 reviews | Active since Nov 2015

01 Feb 2016, 10:55

Client number - ***, Account number 851919

I was under Debt Counseling and according to them my account is paid up.<br> an amount of ? R1200.00 are paid over to them but last statement that I received shows that I still own them R6258.44. this amount paid over is much more than the interest on the account<br> <br> Plse reconcile and close this account with immediate effect<br> <br> Regards

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Replies (2)
DirectAxis
DirectAxis's reply01 Feb 2016, 11:07
Official
Hello Trix Kruger,

Thank you for bringing this to our attention. We have escalated this internally and a consultant will be in touch soonest.

We will keep you updated until you have been assisted and the matter resolved.

Kind regards,
Direct Axis Customer Relationship Management Team
DirectAxis
DirectAxis's reply01 Feb 2016, 11:07
Official
Hello Trix Kruger,

Thank you for bringing this to our attention. We have escalated this internally and a consultant will be in touch soonest.

We will keep you updated until you have been assisted and the matter resolved.

Kind regards,
Direct Axis Customer Relationship Management Team