THMK
Theresa Hylla Magdalena Kruger

1 reviews | Active since Nov 2015

09 Feb 2016, 09:58

***, acc 851919

Hu !!! my matter resolved. - plse do not let me laugh - the only thing you did was send me a stamen, but herewith the response that I send back to CRM regarding issues that was not resolved.<br> <br> After studying my account I notice that there 3 unpaid debit orders ??????<br> How is this possible as my Debt Counsellors paid this over every month, it did not come from by bank account direct - I have got the statements in my possession that amounts were paid over every single month.<br> <br> 27/02/2013 - R1431.41<br> 27/3/2013 - R1431.41<br> 03/04/2013 - R1431.41<br> <br> Then there is an amount of R581.97 on 29/4/2013 - what is this for as well ???<br> <br> An amount of R2263.60 was credited on the account on 29/04/2013 - what is this for - perhaps the 3 debit orders that was written back, but if so the amount should be R4294.23<br> <br> <br> Plse get me an answer to these as soon as possible<br>

0
Replies (1)
DirectAxis
DirectAxis's reply09 Feb 2016, 10:04
Official
Hello Trix Kruger,

Thank you for bringing this to our attention. We have escalated the matter to a consultant who will be in touch with you shortly.

Kind regards,
Direct Axis Customer Relationship Management Team

Best regards,