1 reviews | Active since Sept 2016

05 Jul 2017, 11:52

Clear and Transparent - What a Joke!

<p>Good day </p> <p>From the onset, Direct Axis agents were not clear and transparanet as to the process of the loan nor the costs involved.</p> <p>Kindly see email below that i have sent DirectAxis and have recieved no reposnse. I have also tried calling the agent several times and my calls go unanswered.</p> <p>From: Odette De La Rey <br /> Sent: 03 July 2017 10:13 AM<br /> To: 'Direct Axis' ********** /> Subject: RE: CONTRACT<br /> Importance: High</p> <p> </p> <p>Good day</p> <p> </p> <p>Trust you are well,</p> <p> </p> <p>Please kindly advise why I need to pay an additional amount over and above the R2 995.</p> <p> </p> <p>These amounts were not disclosed beforehand. You have not been open and transparent.</p> <p> </p> <p>This means I need to pay R6 545 for a loan of R20 000. In other words you are actually only loaning me R12 455.</p> <p> </p> <p>Please kindly cancel this agreement and refund my money of R2 995.</p> <p> </p> <p>I will not be proceeding with this loan.</p> <p> </p> <p>Thank you and Kind regards</p> <p> </p> <p>Odette de la Rey</p> <p> </p> <p>I hope this maytter can be addressed and resolved .</p> <p>Thank you</p>

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Replies (5)
DirectAxis
DirectAxis's reply05 Jul 2017, 12:57
Official

Hello, please accept our sincerest apologies. We've escalated your feedback and it is now being investigated. Alternatively please do call us on *** or if you’d prefer email us at ***. Team DirectAxis

's update05 Jul 2017, 12:59
Reviewer Update

Good day, Thank you for your reply. I await your soonest resolution to this matter. Kind Regards Odette

's update10 Jul 2017, 08:49
Reviewer Update

Good day. It has been 4 days and still no reply and resolution.

's update10 Jul 2017, 09:23
Reviewer Update

Good day, Thank you. rep**** to ur mail.

DirectAxis
DirectAxis's reply11 Jul 2017, 09:49
Official

Hello, we’re able to confirm that the matter was resolved. If you’d like you can post your thoughts and rate our level of service on our Facebook page www.facebook/DirectAxisSA – or tweet us @directaxis. In future, consider connecting with us via Facebook or Twitter. Thank you. Team DirectAxis