Clear and Transparent - What a Joke!
<p>Good day </p> <p>From the onset, Direct Axis agents were not clear and transparanet as to the process of the loan nor the costs involved.</p> <p>Kindly see email below that i have sent DirectAxis and have recieved no reposnse. I have also tried calling the agent several times and my calls go unanswered.</p> <p>From: Odette De La Rey <br /> Sent: 03 July 2017 10:13 AM<br /> To: 'Direct Axis' ********** /> Subject: RE: CONTRACT<br /> Importance: High</p> <p> </p> <p>Good day</p> <p> </p> <p>Trust you are well,</p> <p> </p> <p>Please kindly advise why I need to pay an additional amount over and above the R2 995.</p> <p> </p> <p>These amounts were not disclosed beforehand. You have not been open and transparent.</p> <p> </p> <p>This means I need to pay R6 545 for a loan of R20 000. In other words you are actually only loaning me R12 455.</p> <p> </p> <p>Please kindly cancel this agreement and refund my money of R2 995.</p> <p> </p> <p>I will not be proceeding with this loan.</p> <p> </p> <p>Thank you and Kind regards</p> <p> </p> <p>Odette de la Rey</p> <p> </p> <p>I hope this maytter can be addressed and resolved .</p> <p>Thank you</p>
Hello, please accept our sincerest apologies. We've escalated your feedback and it is now being investigated. Alternatively please do call us on *** or if you’d prefer email us at ***. Team DirectAxis
Hello, please accept our sincerest apologies. We've escalated your feedback and it is now being investigated. Alternatively please do call us on *** or if you’d prefer email us at ***. Team DirectAxis
Good day, Thank you for your reply. I await your soonest resolution to this matter. Kind Regards Odette
Good day, Thank you for your reply. I await your soonest resolution to this matter. Kind Regards Odette
Good day. It has been 4 days and still no reply and resolution.
Good day. It has been 4 days and still no reply and resolution.
Good day, Thank you. rep**** to ur mail.
Good day, Thank you. rep**** to ur mail.
Hello, we’re able to confirm that the matter was resolved. If you’d like you can post your thoughts and rate our level of service on our Facebook page www.facebook/DirectAxisSA – or tweet us @directaxis. In future, consider connecting with us via Facebook or Twitter. Thank you. Team DirectAxis
Hello, we’re able to confirm that the matter was resolved. If you’d like you can post your thoughts and rate our level of service on our Facebook page www.facebook/DirectAxisSA – or tweet us @directaxis. In future, consider connecting with us via Facebook or Twitter. Thank you. Team DirectAxis
