Chnaging my payment option without my permission
My Direct Axis loan is paid every month via debit order. This month nothing runs off. I then get a call saying im in arrears and i ask why because they are suppose to debit my account and i have never requested they change it to manual payment. The agent says did i request an early payment for December 2017 and i said yes but no where on the SMS did it say it would change my payment option. If this affects my credit records, i want a formal letter from them advising that they will correct it and send it to trans union. I will not be held liable for their mistake.
Regards Tracy
Hello, thank you for letting us know. We'll look into this immediately and will be in touch with you as soon as we've gathered more information. Team DirectAxis
Hello, thank you for letting us know. We'll look into this immediately and will be in touch with you as soon as we've gathered more information. Team DirectAxis
Hello, we’re pleased that everything has been cleared up. If you’d like you can post your thoughts and rate our level of service on our Facebook page www.facebook/DirectAxisSA – or tweet us @directaxis. In future, consider connecting with us via Facebook or Twitter. Thank you! Team DirectAxis
Hello, we’re pleased that everything has been cleared up. If you’d like you can post your thoughts and rate our level of service on our Facebook page www.facebook/DirectAxisSA – or tweet us @directaxis. In future, consider connecting with us via Facebook or Twitter. Thank you! Team DirectAxis