change of banking details

Item: DirectAxis
Rating: 1
Author: Nokuthula M

i have been sending emails to directaxis requesting for their banking details and sent them my bank letter for changed banking details but i am getting no response they keep debiting from my old account

Helpful (0)

Replies (1)

DirectAxis's replyOfficial

06 Jan 2022, 14:59

Hello Nokuthula,

Thank you for reaching out to us.

Apologies for the unpleasant experience caused by the process of trying to get your banking details updated.

We have escalated the matter to our Customer Care Support Team and a consultant will be in contact with you.

Team DirectAxis

DirectAxis's reply06 Jan 2022, 14:59

Official

Hello Nokuthula,

Thank you for reaching out to us.

Apologies for the unpleasant experience caused by the process of trying to get your banking details updated.

We have escalated the matter to our Customer Care Support Team and a consultant will be in contact with you.

Team DirectAxis