Change my details

I have been busy with this company since end of July last year. believe it or not they still have not changed my details. I have moved my children have immigrated. I have my own home and address and have requested my statement to be sent via email. They take money off just when they feel like it they do not stick to the agreement of the 25th. They did not change bank details so the bank charges were so much the payment could not be done. they still have not rectified the mistakes they just carry on with abuse. The Company I work for has come under hard times so with Direct Axis taking payments off and not on the correct pay dates this has caused havoc. there is not money in my account and they just carry on. we have not received increases in three years and staff are being retrenched. We have enough stress Direct Axis get your records in place. They do not care about their clients they just carry on and on. I cannot pay if I do not receive a statement. I have stopped debit orders and will dispute each one.