Cash Power Loans - Directaxis

really disgusted with the service i have received from directaxis, I took a laon out through wesbank with them and after paying every month on time and then paying up the full amount they now will not close off at the same time deducting the monthly amount, when I tried calling into the call centre it took me over half an hour and when finally getting through I was promised the loan would be closed off and money returned, it is way over 10 working days, 3 phone calls and numerous emails and I still have not had my account vlose or my money returned