Can't get settlement via phone or email

I have called in and emailed more the 3 times and requested a settlement letter. Everyphone call ends at another number then the phone goed dead. I received a ditect no for settlment that no rings and goes dead Ive been promised it will be emailed and received nothing.

So Direct Axis/wesbank wants to keep charging me interest and I want to settle. So they know when I settle account. They won't be receiving any further interest so that is why not replying to me.

But no settlement amount!!!!!

My emails