Can't get hold of accounts department! No answers!!!!

Been trying to call and get hold off Direct Axis accounts department for days now with no luck at all!!! I've called the customer service number and all other numbers on their website. All go to one central call line with the same prompts. I follow the prompts till a point where it says its putting me through to a consultant, then the phone just rings for a while and goes dead or you hear nothing for a while and the call just ends. Absolutely pathetic! I am trying to assist by sorting an issue on my account out but how must one correctify it if you can get hold of anyone at Direct axis accounts department!!!!! Will never use their services again and would not recommend them to anyone!