AO
Andrew O
1 reviews | Active since Jul 2020
08 Jul 2020, 16:33
Cannot reach call centre staff when trying to close an account
Unable to reach their call centre staff. I am trying to settle my account with them and it's impossible to reach anyone at this useless excuse for an FSP for a settlement value. On the one occasion I reached an operator and I mentioned what I was looking for I was promptly put on hold before I could tell her that no one else was answering.
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DirectAxis's replyOfficial
09 Jul 2020, 13:52 Hello Andrew. We have received your review Apologies for the inconvenience caused. We understand your frustration and are doing our utmost to keep the speed of our service as close to perfect. We care about our customers and we are trying our best to be able to assist each of them. We implemented preventative measures to protect our team against the spread of the Coronavirus infections. We have escalated your feedback to our Customer Care team and a consultant will be in touch with you. Team DirectAxis
DirectAxis's reply09 Jul 2020, 13:52
Official
Hello Andrew. We have received your review Apologies for the inconvenience caused. We understand your frustration and are doing our utmost to keep the speed of our service as close to perfect. We care about our customers and we are trying our best to be able to assist each of them. We implemented preventative measures to protect our team against the spread of the Coronavirus infections. We have escalated your feedback to our Customer Care team and a consultant will be in touch with you. Team DirectAxis