Cannot get trough

I have been trying to get hold of their costumer service for a week now to get a new statement reflecting and confirming a payment I made.

I phoned their 086 number that keeps sending me to there 021 number that you hold for 30 minutes then you hear someone pick up and drop the line every time.

I emailed and get no response? did they close their doors cant believe Sanlam is associated with them.