RA
Ronald A

1 reviews | Active since Dec 2014

28 Jul 2016, 08:02

Cannot get hold of DA re my loan app

<p>I have been trying to get an update on my loan app, my emails arent rep**** to, i call in and am advised by a computer generated voice that i cant be assisted</p>

0
Replies (3)
DirectAxis
DirectAxis's reply28 Jul 2016, 08:06
Official

Hi

Thank you for bringing this to our attention. We have escalated the matter to a consultant who will be in touch with you shortly.

Kind regards,
DirectAxis Customer Relationship Management Team

RA
Ronald A's update28 Jul 2016, 09:39
Reviewer Update

Still no call or email from direct axis

DirectAxis
DirectAxis's reply08 Aug 2016, 08:00
Official

Hi

We are able to confirm that the matter is resolved.

Please share your feedback on Hello Peter so that we can continue to improve our customer service experience.

Please feel free to connect with us on Facebook and Twitter should you require any sort of assistance in the future.

Kind regards,
DirectAxis Customer Relationship Management Team