Cannot get correct banking details for settlement of my loan. You idiots

Below is the email that i sent to your service email address 2 days ago. Besides this email, i have called in numerous times, only to be dealt with by rude staff and even having the call dropped. see below email

"Hi,

My id number is #######. I would like to settle my account but i am experiencing extreme difficulty in getting the correct banking details to use when i pay.

The details on the settlement letter shows the following details:

BANK ACCOUNT DETAILS Electronic Banking Bank : First National Bank Bank Account number : ********** 6334 Branch code : 255005 Branch name : FNB Corporate Banking Reference : ********** 6478

The branch code that comes up when i select FNB on my internet banking is 250655 - All branches. I cannot change this manually.,

I called your call centre yesterday to query this and spoke to Ndalikana at 16:44. The reference for the call as per her is " ********** 162082-Ndalikana"

She advised telephonically that i should use the following details: Bank - FNB Account Name - Wesbank Account number - ********** 6334 ***

This was all given to me telephonically. Please give me the correct banking details so i may settle my account with you. I cant imagine that this is that difficult to do."

After seeing all the horrific reviews regarding settlement of accounts, i really dont know what to do. I do not want to make payment into an account that is given to me verbally over the phoe, without anything in writing. I just want to settle this account so i do not have to deal with you *****s again.

Please contact me and give me VALID banking details, so that when i pay it will be settled against my loan and i dont have to deal with you ever again