Cannot get a settlement amount for 4 days now.

I have been trying without success to get my settlement amount since Monday. I want to settle the account, but get no response on the automatic options. Holding on for a consultant is a never-ending loop of transfers and then the dreaded drop of the line. This morning I spoke to Shenise Dean and she said I would have my settlement letter within an hour. That was 3 hours ago.

I really just want to settle my account.