TK
Thereso K
1 reviews | Active since Aug 2015
12 Dec 2018, 11:07
CANCELLATION OF LOAN
I am very angry, irritated and ****ed with your stupid service and respond to customer request, its over a week since i sent an email with proof of loan payment and cancellation but you customer service department is yet to call. But when you want us to apply i will receive a million calls the whole freaken day. Please get someone to call me and cancel that loan. And remove me off you data base after this because honestly your services is just dissapointing
Helpful (0)
Replies (2)0
Replies (2)
DirectAxis's replyOfficial
12 Dec 2018, 11:57Hello, please accept our sincerest apologies. We're looking into it and will keep you in the loop until everything has been cleared up. So, expect a call or an email from us because we'll be in touch with you soon. Team DirectAxis
DirectAxis's reply12 Dec 2018, 11:57
Official
Hello, please accept our sincerest apologies. We're looking into it and will keep you in the loop until everything has been cleared up. So, expect a call or an email from us because we'll be in touch with you soon. Team DirectAxis
TK
Thereso K's updateReviewer Update
03 Jan 2019, 15:28Okay so its been now over 3 weeks since you stated the account was closed but i am yet to receive the over payment made while closing the account. I spoke to a lady, she told me to send my proof of residence plus ID to ********** which i did but even after all that still no payment made.
I called your call centre again and i ma being told i send it to the wrong email?? Like how is that now my problem?? I just want my money thats it nothing else, can you please deal with this situation urgently?? I will be not sending any emails, you have it on your system sort it out.
TK
Thereso K's update03 Jan 2019, 15:28
Reviewer Update
Okay so its been now over 3 weeks since you stated the account was closed but i am yet to receive the over payment made while closing the account. I spoke to a lady, she told me to send my proof of residence plus ID to ********** which i did but even after all that still no payment made.
I called your call centre again and i ma being told i send it to the wrong email?? Like how is that now my problem?? I just want my money thats it nothing else, can you please deal with this situation urgently?? I will be not sending any emails, you have it on your system sort it out.