Can anyone PLEASE PLEASE PLEASE HELP ME because this is ridiculous!!!

Item: DirectAxis
Rating: 1
Author: Susan-Marie Young

I settled my capital balance to close my account on 6 July 2020. I was told to email the proof of payment to ***, which was sent on 10 July 2020. Since then I have been emailing and calling everyday, but no responce. You can't get through to the any of the numbers. I've been kept on hold for 30 minutes!!!!! without anyone even picking up. On the automated voice recording whilst holding it said to send the proof of payment for settlements to ***, so i sent the proof of payment there as well. still no reply. they called me once, I was in a meeting at work, and was unable to answer. I emailed them to please call me back as I can't get through to the call center. Now I'm only receiving messages to call their call center BUT NO BODY ANSWERS THE PHONE. So of course they take the installment as soon as my salary is paid in even though I settled the account on 6 July 2020 already????????? Can anyone PLEASE PLEASE PLEASE HELP ME because this is ridiculous!!! Susan-Marie Young

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Replies (1)

DirectAxis's replyOfficial

28 Jul 2020, 15:33

Hello Susan-Marie We have received your review. Apologies for the unpleasant experience in trying to get through to our call centre. When requesting to have your account settled, a settlement letter is drafted, after receiving your funds, the account automatically goes into a closing process. The closure process takes up to 10 business days for the account to be closed and a paid up letter is then drafted and sent to you. If you have not requested the settlement quotation this process will have to be logged manually and can take up more time. The refund has been logged and we'll keep you in the loop until everything has been taken care of. Team DirectAxis

DirectAxis's reply28 Jul 2020, 15:33

Official