can anyone give me someone to talk too.

I took out a personal loan with DirectAxis a while ago. As things have changed quite considerably since I took out the loan, I want to get a settlement on the outstanding balance of the loan that I have. So this morning 06/08/2018 @ 08h45 I called the call center, after going through the voice prompts first I was on hold for 25 minutes, someone picked up and promptly put the phone down in my ear. I called back on the customer care line 021 7********, I hold on for 45 minutes no answer. I called again on the 0861 and again I hold on for 30 minutes, so I try the 021 7**** and once again I am on hold for another 30 minutes. Then I can an idea and I go and have a look on the website (https://www.directaxis.co.za) to see if I can get a settlement statement electronically, I mean this is the digital age and all. I log in, and nowhere is there a button or a link to check and see what is my settlement statement. So last ditch attempt to speak to a human, I send an email stating my what I require. I get an auto-reply. "CCD Customer Requests ********** 13:57 (51 minutes ago) to me

Thank you for your correspondence. One of our consultants will be in contact with you within the next 2 working days, either via email, SMS or telephone.

NOTE: This is an automated email, please do not respond to it."

Two working days to get back to me!?

IF this is how DirectAxis is doing business now days, then I very afraid to do further business with them.