Calls go unanswered, no feedback

Good day

I have tried countless times to contact the Wesbank cash power loans department, it takes you through the voice prompts but when it gets transferred to a consultant, the person either puts down the line or doesn't speak. This morning I tried 7 times, same result every single time. This application has been pending since last week Friday so it's almost a week later with no definite feedback. Yesterday I received an sms saying it was approved and I needed to accept it online but when I log in again it says something about documents again. No one is able to give me definite answers and that is all I really want.