Callous Attitude

I have had such a horrible experience with the call centre agents at this company, I called them on the 20th f June 2018 - first i spoke to Sandra who couldnt help me and she transferred me to Anathi who also couldnt assist me and the 3rd lady, cant remember her name coz by the time i got to her I was too annoyed to even memorise her name, anyway, my situatin was that I had 1 instalment that was in arrears from earlier this month, however i had made a payment via eft on Monday 18June, and the reason why i called was because i received an SMS telling me that I would be debited on the 22nd of June for the arrears which I had already paid and i needed to get that situation sorted out...The third lady I spoke to said i should email the POP to ********** which i did, and she said she has cancelled the debit order that was supposed to go off today, but to my utter disappointment....yes you guessed it, I was debited today for the money that i had already paid, and I am willing to bet that I am going to be debited again come the 25th of June which is my normal debit order date because the incompetence displayed by the 3 stooges that i spoke to this week knows no bounds and their lack of customer service makes people like me, who is in the service industry question the calibre of people some companies hire. I urge the management of this company to investigate this matter and get back to me ASAP because i really am angry about what happened.