Call Direct has no customer service

I have phoned Call Direct for a settlement letter about 11 times now. Either they do not answer their phones or someone picks up and puts it down again. When I finally spoke to someone to transfer me so I can have a settlement balance no one picked up. Then finally they emailed their accounts department for a settlement letter and i have to wait two days for a letter? Because no one answers the phone. This is absolutely poor service. if you apply for a loan they an help you in minutes but asking for a settlement letter is nearly impossible to accomplish.. I would not recommend doing any kind of business with this company. Their customer service is very poor. I for one will never make use of this company again.