FK
Florence K
1 reviews | Active since Oct 2020
23 Jan 2021, 12:12
Call centre not available
Im trying to get through to the call centre for a settlement amount but keep being cut off as apparently they're high call volumes. I have also sent an email but have not recieved a response. I need to settle this account ASAP but am not able to.
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Replies (2)
DirectAxis's replyOfficial
25 Jan 2021, 09:04Hello Florence, Thanks for reaching out to us. Please accept our humble apologies for the inconvenience we may have caused, we acknowledge your frustration. Please send us the contact number you were using when trying to reach us so that we can flag it with the relevant department. We have escalated your query to our Claims Team and they will contact you to assist you. Team DirectAxis
DirectAxis's reply25 Jan 2021, 09:04
Official
Hello Florence, Thanks for reaching out to us. Please accept our humble apologies for the inconvenience we may have caused, we acknowledge your frustration. Please send us the contact number you were using when trying to reach us so that we can flag it with the relevant department. We have escalated your query to our Claims Team and they will contact you to assist you. Team DirectAxis
DirectAxis's replyOfficial
27 Jan 2021, 12:19Hello Florence, We are happy to confirm that you have been assisted and that your query has been resolved. Should you have any further questions do not hesitate to reach out to us. Team DirectAxis
DirectAxis's reply27 Jan 2021, 12:19
Official
Hello Florence, We are happy to confirm that you have been assisted and that your query has been resolved. Should you have any further questions do not hesitate to reach out to us. Team DirectAxis