CT
Claire T
1 reviews | Active since Apr 2017
15 Jun 2020, 10:04
Call centre I available.
To get through to your call centre is impossible. How does one contact you if I cannot get through via phone when I need to speak to the accounts department?
Helpful (0)
Replies (5)0
Replies (5)
DirectAxis's replyOfficial
15 Jun 2020, 12:44Hello Claire We have received your review. Please accept our humble apologies for the difficulties experienced trying to get a hold of us. We recently implemented preventative measures to protect our team against the spread of the Coronavirus infections. As a result, you may experience slight delays in responses from our agents. We have arranged for a consultant to call you and discuss your concerns. Team DirectAxis
Best regards,
DirectAxis's reply15 Jun 2020, 12:44
Official
Hello Claire We have received your review. Please accept our humble apologies for the difficulties experienced trying to get a hold of us. We recently implemented preventative measures to protect our team against the spread of the Coronavirus infections. As a result, you may experience slight delays in responses from our agents. We have arranged for a consultant to call you and discuss your concerns. Team DirectAxis
Best regards,
CT
Claire T's updateReviewer Update
15 Jun 2020, 14:38Thank you
CT
Claire T's update15 Jun 2020, 14:38
Reviewer Update
Thank you
DirectAxis's replyOfficial
18 Jun 2020, 10:32 Hello Claire, we're having difficulty getting in touch with you. Please let us know when would be the best time for us to call you. Thank you.
Best regards,
DirectAxis's reply18 Jun 2020, 10:32
Official
Hello Claire, we're having difficulty getting in touch with you. Please let us know when would be the best time for us to call you. Thank you.
Best regards,
CT
Claire T's updateReviewer Update
18 Jun 2020, 15:01Apologies. I have been busy with my daughter who is ill at the moment. I can be available until 5pm today
CT
Claire T's update18 Jun 2020, 15:01
Reviewer Update
Apologies. I have been busy with my daughter who is ill at the moment. I can be available until 5pm today
DirectAxis's replyOfficial
18 Jun 2020, 15:36All right. We'll arrange for a consultant to call you again.
Best regards,
DirectAxis's reply18 Jun 2020, 15:36
Official
All right. We'll arrange for a consultant to call you again.
Best regards,