Call centre agents need more training and I need my problem solved it is not a big ask.

Good day,

As far as the application is concerned there was no issue, then without confirming they set the Debit date to the 25th, which is my pay date but the funds only reflect late in the evening, so after all was approved etc I called to push this to the 26th. I was told first debit needs to go off, this was fine I made a plan, now I called again to change it to the 26th and I was told for the first time I need to do it 5days before debit date, now I was not told this the first time and now my debit will bounce and I will pay bank charges. It makes no sense to me that I couldn't change the debit date 1 day forward after 2 attempts. I was not given the correct instructions and this should not be my problem, If i was told call 5days before I would have but I wasn't and now it will cost me. Please advise>?