Call center is a disaster

Honestly if I could rate zero stars I would. DirectAxis are anything but direct, trying to get hold of them for queries on existing loans is almost impossible. I have made countless unsuccessful attempts to get through to their call center just to get an account statement. This has been going on for months and I find it hard to believe that managing a large volume of calls to a call center can be as difficult as it seems to be for DirectAxis. I'm either put on hold hold for ridiculous amounts of time, or the line just goes dead and on the rare occasion that a human answers the phone the call gets cut before I can complete my query. SHAME ON YOU DIRECTAXIS. A warning to the wise, no matter how tempting a loan may seem think twice before dealing with this lot. Also make sure that if you are offered a loan from RMB or one of their subsidiaries that Diextaxis are not the intermediary. SHAME ON YOU RMB that you don't have control over your subsidiaries and intermediaries.