Call Center Idiot Of The Year

The WORST trained call center staff in the world. My wife has a loan through Sanlam with them and now there is an issue with the debit order that DIRECT AXIS has to reinstate. Now my wife works with her hands every day from 8 to 5 in people's mouths so she can not answer a mobile phone yet they keep pestering her with phone calls. Now I cannot call them back because as soon as you try to call the number back you get a message that the number does not exist. Pretty stupid if you are running a business that you do not want your customers to phone you??? Now the other day when she spoke to someone at direct axis she gave them permission to speak to me as well as they cannot always reach her. Now when the IDIOT (There are no better way to describe him) eventually phoned me on my number he wanted to speak to my wife. I told him that she is at work and asked him what is it regarding, then he asked me when will she be available, then I asked him AGAIN what is it regarding. Then the @#$%% puts the phone down in my ear with out identifying himself. If he told me he was from DirectAxis I could tell him that she gave me permission to talk to them (that he was supposed to have on the screen in front of him Ninkan****) but no he just hangs up the phone in my ear and with NO WAY for me to phone you back? WHAT THE HELL??? How do you do business? I had to go on true caller and trace the number to find out that the idiot belonged to you. Please can we resolve this matter in one of 3 ways:

A: Please re-instate the debit order as the bank says we cannot do it from our side

B: Please phone me so that I can tell you point A or

C: Please phone my wife ony AFTER 17:30 so that SHE can tell you point A

Thank you

Marcel