1 reviews | Active since Aug 2016

06 Nov 2017, 10:08

Bunch On *******

So let me start by warning anyone thinking of using them to RUN the other way. So after many issues with them I finally was able to settle my loan in advance, I was quoted a settlement amount of R26000odd. I managed to settle R25000 of the R26000. I requested another settlement amount the following month for the balance which was R1300. My monthly installment was R1832.00 over the contract period. So here is where it gets a bit ethically wonky. Instead of Directaxis debiting me for the R1300 needed to fully settle my loan, they carried on with a debit order of the normal R1832.00... And not only was this going to be a once off, they were going to keep deducting this amount until I paid the full contract amount, including the interest they would earn in the next 2 years, up to the day when the contract would come to an end, nevermind the R25000 that I paid in advance. Now if this isn't the definition of thievery I don't know what is. I will be laying a complaint with the financial services board today.

Lovely dealing with you guys, REALLY

0
Replies (2)
DirectAxis
DirectAxis's reply06 Nov 2017, 10:16
Official

Hello, thank you for letting us know. We'll look into this immediately and will be in touch with you as soon as we've gathered more information. Team DirectAxis

DirectAxis
DirectAxis's reply10 Nov 2017, 08:43
Official

Hello, we’re pleased that everything has been cleared up. If you’d like you can post your thoughts and rate our level of service on our Facebook page www.facebook/DirectAxisSA – or tweet us @directaxis. In future, consider connecting with us via Facebook or Twitter. Thank you! Team DirectAxis