Bunch of *******!

1 star too many once again, I had a personal loan with them. Account was paid up in full on the 17th of November. On the 29th of November debit order went off from my account for this loan amount. I tried to phone them and ask them why they debited my account, the lady I spoke to then advised me to go to my bank and reverse the debit order. I went to my bank and tried to do just that, I was unsucessful as the debit order was set up as a mandate. So you cannot reverse it. I then phoned Direct Axis again and they confirmed that the debit order was received. I also then said to them how can they debit my account if the account was paid in full. The person I spoke to then told me its my responsilibilty to phone them and to ensure that they did receive my payment. Which is crazy as you use a refrence number obviously to make payment So if I never phoned them they would just kept on debbiting my account like a bunch of *******. Their customer service team absolutely SUCKS, when I ask to speak to their manager they just put the call through to ring to God knows where for minutes on end.... I have called numerous times and each operator does the same thing. All I want to know is, if and when (time and date) I will I get my money back. R2500 is alot of money to miss.... they have no care for their customers and I will never do business with them again. And I sure as hell will never advise anyone to do business with them... as they are USELESS. They all cover for each other and never return your call, this is just a money pit as I have tried and phones hours worth of airtime...still with no answer or call back as ALL have promised.