BUNCH OF *******

If I could give DirectAxis a minus rating I will do that. I am highly disappointed in the service I received from Direct Axis this year. In the beginning of lockdown there was a possibility that I would have received a reduced income, of which I then app**** for the Covid relief fund on my loan, but after a coupe of days I cancelled the relief fund because I still had my income and the normal loan amount got deducted. I struggled to get through to DirectAxis and went to complain on hello peter a couple of months ago, as to where I was promised the covid fund was cancelled. In the next few months I received numerous emails from directaxis offering the covid relief fund once again saying they are only awaiting my approval to go ahead with the relief fund, now why would I accept something for a second time that I struggled to cancel and gave me endless headaches? I ignored those emails, last night my bank account got debited with the description COVID LOAN, now I want to know who gave you permission to go ahead with this covid relief WITHOUT my permission? Why on earth would I accept this relief fund after I asked you NUMEROUS times over a period of MONTHS to CANCEL this relief fund???? I even got confirmation that this PROBLEM was sorted out. I want proof sent to my email address as to where I gave my permission for the go ahead, where I signed to debit my account or else I WILL take this matter further. SORT YOUR *********** *****ING STAFF OUT!!!!!!!!! I will be awaiting the documents showing my signature and permission.