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Su-Léne Senekal

1 reviews | Active since Mar 2018

26 Mar 2018, 16:04

Bull**** **** ***********

I app**** for a loan with Direct Axis (Sanlam Loan) in April 2015. I paid my loan every month until i lost my job. I then contacted them to let them know. I tried to make payments here and there where i could. Eventually last year 2017 i went abroad and my mother made payment for me to HTN Attorneys which i was handed over to. When i came back to South Africa in October 2017 i got emails from ANOTHER attorney GROENEWALD AND LUBBE, i then requested a letter from HTN Attorneys to state that they are no longer handling my account, in this time Groenewald and Lubbe was spamming my email with ARREARS emails, i rep**** to HEIDIE from Groenewald And Lubbe to state that i WIL NT be making payment to ANOTHER attorney until i have received a letter from HTN Attorneys stating that they are no longer handling my account. Eventually i got the letter from HTN Attorneys and forwarded this to Groenewald and Lubbe and requested to make payment arrangements. Weekly i sent them a mail and NO ONE REP****. Then out of the blue beginning January i get an email from Heidie from Groenewald and Lubbe stating that i am now in default (keep in mind i have emailed her COUNTLESS times to make payment - i have ALL my emails from BOTH Attorneys) I phoned in January 2018 and was told that Heidi was on LEAVE. YET I STAY IN DEFAULT. EVENTUALLY we get to a point where i make ANOTHER payment arrangement and make my first payment end of Feb 2018. RIGHT AFTER making my first payment i YET AGAIN (laughing out of anger) GET ANOTHER email from ANOTHER Attorney Ver-Tex Solutions (can you believe it?????????) requesting payment with NEW BANKING details. SERIOUSLY A THIRD ATTORNEY???????????? I proceed to phone Direct Axis requesting to speak to a manager then get put on hold and again on hold and so forth. So i will not be paying ANYMORE. Busy taking this matter further.

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Replies (3)
DirectAxis
DirectAxis's reply27 Mar 2018, 08:14
Official

Hello, thank you for letting us know. We're looking into this urgently, and will keep you in the loop until everything has been cleared up. A consultant will be in touch with you soon. Team DirectAxis

Best regards,

DirectAxis
DirectAxis's reply27 Mar 2018, 14:11
Official

We’re pleased that a consultant has been in touch with you to help clear things up.

Best regards,

DirectAxis
DirectAxis's reply28 Mar 2018, 10:37
Official

Hello, we’re pleased that everything has been cleared up. If you’d like you can post your thoughts and rate our level of service on our Facebook page www.facebook/DirectAxisSA – or tweet us @directaxis. In future, consider connecting with us via Facebook or Twitter. Thank you!

Best regards,