1 reviews | Active since Mar 2018
Bull**** **** ***********
I app**** for a loan with Direct Axis (Sanlam Loan) in April 2015. I paid my loan every month until i lost my job. I then contacted them to let them know. I tried to make payments here and there where i could. Eventually last year 2017 i went abroad and my mother made payment for me to HTN Attorneys which i was handed over to. When i came back to South Africa in October 2017 i got emails from ANOTHER attorney GROENEWALD AND LUBBE, i then requested a letter from HTN Attorneys to state that they are no longer handling my account, in this time Groenewald and Lubbe was spamming my email with ARREARS emails, i rep**** to HEIDIE from Groenewald And Lubbe to state that i WIL NT be making payment to ANOTHER attorney until i have received a letter from HTN Attorneys stating that they are no longer handling my account. Eventually i got the letter from HTN Attorneys and forwarded this to Groenewald and Lubbe and requested to make payment arrangements. Weekly i sent them a mail and NO ONE REP****. Then out of the blue beginning January i get an email from Heidie from Groenewald and Lubbe stating that i am now in default (keep in mind i have emailed her COUNTLESS times to make payment - i have ALL my emails from BOTH Attorneys) I phoned in January 2018 and was told that Heidi was on LEAVE. YET I STAY IN DEFAULT. EVENTUALLY we get to a point where i make ANOTHER payment arrangement and make my first payment end of Feb 2018. RIGHT AFTER making my first payment i YET AGAIN (laughing out of anger) GET ANOTHER email from ANOTHER Attorney Ver-Tex Solutions (can you believe it?????????) requesting payment with NEW BANKING details. SERIOUSLY A THIRD ATTORNEY???????????? I proceed to phone Direct Axis requesting to speak to a manager then get put on hold and again on hold and so forth. So i will not be paying ANYMORE. Busy taking this matter further.
Hello, thank you for letting us know. We're looking into this urgently, and will keep you in the loop until everything has been cleared up. A consultant will be in touch with you soon. Team DirectAxis
Best regards,
Hello, thank you for letting us know. We're looking into this urgently, and will keep you in the loop until everything has been cleared up. A consultant will be in touch with you soon. Team DirectAxis
Best regards,
We’re pleased that a consultant has been in touch with you to help clear things up.
Best regards,
We’re pleased that a consultant has been in touch with you to help clear things up.
Best regards,
Hello, we’re pleased that everything has been cleared up. If you’d like you can post your thoughts and rate our level of service on our Facebook page www.facebook/DirectAxisSA – or tweet us @directaxis. In future, consider connecting with us via Facebook or Twitter. Thank you!
Best regards,
Hello, we’re pleased that everything has been cleared up. If you’d like you can post your thoughts and rate our level of service on our Facebook page www.facebook/DirectAxisSA – or tweet us @directaxis. In future, consider connecting with us via Facebook or Twitter. Thank you!
Best regards,
