HR
Hein R
1 reviews | Active since Mar 2013
12 May 2021, 11:29
Broken Promises, Broken Company
On the 8th and 9th of March 2021, I have paid off both loans at DirectAxis. On the 1st of April, they still deducted an amount for one of my paid-up accounts. I have called them on the 12th of April and they confirmed that it would take up to 10 working days for the refund. It is now the 12th of May, no refund no paid-up letters - calling any of their numbers results in the call being dropped by either pressing 2 or 9, emailing and WhatsApp just gets ignored.
Can someone please contact me to give me my refund and my paid-up letters
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DirectAxis's replyOfficial
12 May 2021, 14:53Hello Hein, Thank you for reaching out to us. We want to apologise for the experience you’ve had. It’s not our usual standard and we understand how frustrating this delay must be. We are sorry that you’ve had to spend so much time on this. We have escalated the matter to our Claims Team and a consultant will be in contact with you. Team DirectAxis
DirectAxis's reply12 May 2021, 14:53
Official
Hello Hein, Thank you for reaching out to us. We want to apologise for the experience you’ve had. It’s not our usual standard and we understand how frustrating this delay must be. We are sorry that you’ve had to spend so much time on this. We have escalated the matter to our Claims Team and a consultant will be in contact with you. Team DirectAxis