GM
George M
1 reviews | Active since Aug 2015
26 Dec 2016, 17:29
Brocken promises
<p>Awarded gold status, submitted all required forms, paid initiation fee upfront, but these documents are checked when only when I call, while I'm on the line. Waste of airtime.</p> <p> </p> <p>No feedback eben thou they promised to follow up and get back to me on Saturday. One consultant doesn't know their cancellation policy, let alone how long it will take for them to refund my money. </p> <p>The only comment I got when I told her their service is poor was "OK". Don't waste your time with direct axis.</p>
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Replies (2)
DirectAxis's replyOfficial
27 Dec 2016, 16:41Hello, please accept our sincerest apologies. We've escalated your feedback and it is now being investigated. You'll be kept in the loop until everything has been taken care of. So, expect a call or email from us because we'll be in touch with you soon. Team DirectAxis
Best regards,
DirectAxis's reply27 Dec 2016, 16:41
Official
Hello, please accept our sincerest apologies. We've escalated your feedback and it is now being investigated. You'll be kept in the loop until everything has been taken care of. So, expect a call or email from us because we'll be in touch with you soon. Team DirectAxis
Best regards,
DirectAxis's replyOfficial
30 Dec 2016, 10:28Hello, we’re pleased that everything has been cleared up. If you’d like you can post your thoughts and rate our level of service on our Facebook page www.facebook/DirectAxisSA – or tweet us @directaxis. In future, consider connecting with us via Facebook or Twitter. Thank you!
Best regards,
DirectAxis's reply30 Dec 2016, 10:28
Official
Hello, we’re pleased that everything has been cleared up. If you’d like you can post your thoughts and rate our level of service on our Facebook page www.facebook/DirectAxisSA – or tweet us @directaxis. In future, consider connecting with us via Facebook or Twitter. Thank you!
Best regards,