Breach of service level agreement and pathetic service

I app**** for a loan on Monday and received a call to say it was approved. I also received an sms confirming approval and that the funds would be paid into my bank account within 48 hours. Based on that confimation I then proceeded to book my car to get fixed on thursday assuming that the funds would be available on wednesday. Only to get an sms on thursday saying they are experiencing technical difficulties. I called DirectAxis in the morning and they confirmed it would be fixed in the afteroon. The afternoon came and still no funds. I then called again at 4 said that if the funds are not paid on thursday then they must cancel the loan. The response I got was, unfortunately we are experiencing technical difficulties. As a corporate financial company I would expect better service than than this. Its now day 4 and still no funds where its clear on the application that the service level agreement is 48 hours to access the funds once approved. Surely it is quite clear that if people take a loan its cause they are in dire needs of the monies. Now thanks to this pathetic service from DirectAxis I am stuck without transport. Extremely disappointing to say the least!!!!