BREACH OF CONTRACT/MISLEADING CUSTOMERS

I used to receive sms's, emails and posts to apply for a second loan and then my first loan will be settled, which I eventually did and the consultant who was assisting me in January with my contract assured me that my first loan will be settled by them and my next debit order will be in Feb2016 but on the 29 Jan a debit order went through for the first account. I have been in contact since then for my issue to be solved and all their consultants had agreed with me that is their policy to settle the first account. But till today it hasn't been settled and I have been receiving sms's that my 1st account is in arrears which I have never paid for by cash. Now I am being told that I have to pay both accounts which was not the agreement and the consultant I spoke to yesterday told me that they have all recordings telling me that the first account will be settled and it was a fault from their side that it wasn't settled as per agreement and now they want me to pay more for their own fault. <br> <br> This is a breach of contract and unacceptable. Is this how they rob off their customers?<br> <br>